Managed Services

Tier 1 Managed Internet
This service receives priority over residential and basic business customers between the hours of 8 a.m. and 5 p.m. It is designed to handle normal e-mail and Internet traffic and may not meet the requirements for VPN's and VoIP calls.

Tier 2 Managed Internet
This service has a higher sustained rate than Tier 1 and would include the features, graphs, and reporting listed below. This service will be prioritized over residential, basic business, and Tier 1 users.

Managed Services Include:

• Prioritized Service
• Assistance in Setting up Service
• Router/Firewall Appliance
• Antivirus / Antispam
• Anti-Spyware
• Monitoring & Ongoing Maintenance
• Monthly Usage and Traffic Reporting
• IP Addressing Allocation and Management
• Router Support & Maintenance>
• Local Tech Support